Quality Management in Business Assignment Example | Topics and Well Written Essays - 1250 words

Quality Management in Business - Assignment Example The group has a net operating cash flow of  £125.5 million. In the year 2014, Zizzi managed to sell products worth  £594.7 million. Depicting a 5.6% increase in total sales from the previous year. Zizzi’s earnings before interest, tax, depreciation and amortization accumulated to  £119.1 million. There have been significant improvements in food perceptions among Zizzi customers according to The Big Restaurant survey in 2014. Zizzi restaurant is ISO certified (Woodhouse, 2014). I. Understanding the various quality management strategies/techniques that are suitable for commercial operations Zizzi restaurant is perceived to offer services of high quality. Zizzi demonstrates quality by striving to provide the best possible services to its customers. This is offered by Zizzi’s highly trained and talented chefs who cook very delicious Italian and local meals. The design of every restaurant is performed by local artists to ensure the restaurant entails local people’s tastes and preferences. The restaurant utilizes the following dimensions when measuring the quality of services to its customers (McCormick, 2002):  · Features – Zizzi examines the features of different dishes offered in its menu to measure the quality of the services it provides. Dish features include special recipes desserts and spices.  · Performance – The restaurant also scrutinizes financial reports to assess the quality of service it offers. The Increase in total sales indicates a rise in the quality of service provided. Alternatively, a decrease in total sales will imply a reduction in quality.